Shipping policy
Last Updated: 13 October 2026
Processing Time
All orders are processed within 2 business days after payment confirmation.
Orders are normally processed Monday to Friday, excluding applicable public holidays.
Shipping Time
We offer free standard shipping on all orders to Australia.
Estimated delivery time is:
Australia: 4–12 business days after dispatch.
These figures are the same as Ridge Reel's currently published shipping terms. Ridge Reel
Delivery times are estimates and may vary due to courier operations, international transit, customs procedures, weather conditions, public holidays, periods of high demand or circumstances outside our reasonable control.
Logistics & Transit Process
Orders may be handled through domestic or international logistics and fulfilment networks.
Once an order has been dispatched and entered the carrier network, delays, temporary interruptions in tracking updates or other unforeseen logistical circumstances may occasionally occur.
While some circumstances may be outside our direct control, Ridge Reel will remain available to assist customers with shipment enquiries and work with the relevant carrier where reasonably possible.
Order Tracking
Where tracking is available, customers will normally receive an email containing tracking information after the order has been dispatched.
Customers may also use the Track Your Order page available on our website.
Lost or Delayed Packages
If your parcel appears significantly delayed or lost in transit, please contact:
We will review the shipment and assist with the relevant carrier.
Where appropriate, we will provide a replacement, refund or other suitable solution.
Incorrect Address
Customers are responsible for providing complete and accurate delivery information at checkout.
If you notice an error in your shipping address, please contact:
as soon as possible.
Once an order has been dispatched, we cannot guarantee that its delivery address can be changed.