Privacy policy

Privacy Policy

Ridge Reel – Privacy Policy

At Ridge Reel, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our website at https://ridgereel.com or make a purchase from us.

1. Information We Collect When you visit our store or place an order, we may collect the following information:

  • Name, email address, phone number, and billing/shipping address
  • Payment information (processed securely — we do not store your full card details)
  • Order history and browsing behaviour on our website
  • IP address, browser type, and device information

2. How We Use Your Information We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and customer service communications
  • Improve and personalise your shopping experience
  • Send marketing communications (only if you have opted in)
  • Comply with our legal obligations under Australian law

3. Sharing Your Information We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business, including:

  • Payment processors (to handle transactions securely)
  • Shipping carriers (to deliver your orders)
  • Our e-commerce platform provider, Shopify Inc.
  • Marketing or analytics tools, where applicable

All third parties are required to handle your data in compliance with applicable privacy laws.

4. Your Rights Under Australian Privacy Law Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at ridgereelasutralia@gmail.com.

5. Cookies Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. You may disable cookies through your browser settings, though this may affect some website functionality.

6. Data Security We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption for all transactions.

7. Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Contact Us For any privacy-related questions or concerns, please contact us at:

  • Email: ridgereelasutralia@gmail.com
  • Address: Sydal Street, Little Mountain, QLD 4551, Australia

10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Last updated: September 2026