Refund policy
At Ridge Reel, we want customers to be satisfied with their purchases.
In addition to any consumer rights available under applicable Australian law, Ridge Reel offers a voluntary return period of 30 calendar days after receiving the product.
To qualify for a change-of-mind return under our voluntary returns policy, the product must be unused, undamaged and in its original condition, with original packaging where applicable.
These voluntary return conditions do not limit consumer guarantees, rights or remedies that cannot legally be excluded.
Return Costs
For eligible voluntary return requests made within the first 7 calendar days after receiving the product, Ridge Reel will cover the reasonable return shipping cost.
For eligible change-of-mind return requests made from day 8 through day 30, the customer is responsible for the return shipping cost.
If a product is faulty, damaged, incorrect, materially different from its description or otherwise fails to meet an applicable consumer guarantee, Ridge Reel will provide the remedy required under applicable law and cover or reimburse reasonable return costs where required.
This matches the existing voluntary policy on Ridge Reel, which already provides 30 days, free eligible returns during the first 7 days, customer-paid return postage after that, and no-cost arrangements for defective, damaged or incorrect products. Ridge Reel
The ACCC distinguishes voluntary change-of-mind policies from consumer-guarantee claims: businesses may set conditions for change-of-mind returns, but those conditions cannot remove statutory rights when a product has a problem. ACC
How to Request a Return
Before returning a product, please contact:
Please provide your order number and the reason for the return.
Unless we provide different return instructions for your particular case, approved returns should be sent to:
Ridge Reel / VERCC NEGOCIOS DIGITAIS LTDA
R Mistral, 332
Edif The Point 209A EMX
Despraiado
Cuiabá, MT 78048-222
Brazil
Please contact us before sending any return.
Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If approved under our voluntary returns policy, the refund will normally be processed to the original payment method within 10 business days.
The time required for funds to appear in your account after processing may vary depending on your bank or payment provider.
Nothing in this policy restricts any repair, replacement, refund or other remedy required under applicable consumer law.
For questions regarding returns or refunds: