Refund policy
Return and Refund Policy
Ridge Reel – Return & Refund Policy
At Ridge Reel, we want you to be completely satisfied with your purchase. This policy is in accordance with the Australian Consumer Law (ACL).
Your Rights Under Australian Consumer Law Under the ACL, you are entitled to a replacement, repair, or refund for major failures, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind Returns We accept change of mind returns within 30 days of purchase, provided the item is:
- Unused and in its original condition
- In its original packaging with all tags attached
- Accompanied by proof of purchase
Shipping costs for change of mind returns are at the customer's expense.
Faulty or Damaged Items If your item arrives faulty or damaged, please contact us within 7 days of receipt at ridgereelasutralia@gmail.com. We will arrange a replacement, repair, or full refund, including return shipping costs.
How to Request a Return
- Email us at ridgereelasutralia@gmail.com with your order number and reason for return
- We will respond within 2 business days with return instructions
- Once we receive and inspect the item, we will process your refund or replacement within 5 business days
Refunds will be issued to your original payment method.